Orders & Shipping
How do I place an order? ▾
All orders have to be placed online via our website below. We are unable to accept orders via email or over the telephone:
https://www.serinitycrystals.com
Should you require any assistance, you can contact our Customer Service Team via email, live chat or the telephone.
How long will it take to receive my order? ▾
We provide a fast dispatch service and orders are shipped throughout the United Kingdom and worldwide via DPD and DHL Express. DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.
FREE SHIPPING is available to the United Kingdom for orders over £75 and international orders over £250 for select countries.
For more information on delivery times, customs fees, taxes and tariffs, please see our Shipping Information page.
Do you ship internationally? ▾
Yes, we provide a fast dispatch service and orders are shipped internationally via DPD and DHL Express with Duties Pre-Paid (DDP). DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.
Free standard shipping is available on international orders over £250 for select countries.
We have updated the way we process orders for customers located outside of the United Kingdom. Our website automatically calculates all applicable customs duties and tariffs at checkout, and these charges are paid directly to your local customs authorities on your behalf, ensuring that your order is processed efficiently and delivered without delays or unexpected additional costs.
What this means for you:
- All-inclusive Price: Your order total, including customs duties and tariffs, is shown at checkout - so there are no surprise charges upon delivery.
- Hassle-Free Transactions: You won’t need to complete extra procedures or pay additional customs fees when your goods arrive.
- Faster Delivery: Since duties are prepaid, your shipment clears customs more quickly, resulting in faster delivery times.
For more information on delivery times, customs fees, taxes and tariffs, please see our Shipping Information page.
What about customs duties, taxes and tariffs? ▾
We have updated the way we process orders for customers located outside of the United Kingdom. Our website automatically calculates all applicable customs duties and tariffs at checkout, and these charges are paid directly to your local customs authorities on your behalf, ensuring that your order is processed efficiently and delivered without delays or unexpected additional costs.
What this means for you:
- All-inclusive Price: Your order total, including customs duties and tariffs, is shown at checkout - so there are no surprise charges upon delivery.
- Hassle-Free Transactions: You won’t need to complete extra procedures or pay additional customs fees when your goods arrive.
- Faster Delivery: Since duties are prepaid, your shipment clears customs more quickly, resulting in faster delivery times.
For more information on delivery times, customs fees, taxes and tariffs, please see our Shipping Information page.
How can I track my order? ▾
When your order has been dispatched our system will automatically send you an email / sms to confirm that your order has been dispatched, along with the tracking number and a link to the carriers website, so that you can track the progress and delivery of your order.
Using the tracking number from your dispatch email, you can track the progress of your package via the appropriate carriers website below:
You can also track your shipment by selecting Track your orders via our live chat window. Simply enter your order details or tracking number and our Bluestreak AI assistant will provide you with a real-time update.
Alternatively, log into your account on our website, select on My Account and your Orders tab. Here you will see your order history where you can select the order of interest and click on the Track shipment button.
What if my package is lost or damaged? ▾
In this instance, please contact our customer service team for further assistance. The Serinity Crystals office is open Monday to Friday, from 9am to 3pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, telephone or live chat, full contact details can be found on our Contact Us page.
Can I purchase Swarovski crystals? ▾
We do not sell Swarovski crystals, but our colleagues at Bluestreak Crystals are one of very few Swarovski Distribution Partners that remain worldwide, and they sell the entire range of Swarovski Crystals.
If you are looking for the closest match to Swarovski Crystals without any brand restrictions and a better price, we would recommend Serinity Crystals. They are also made in Austria to the same high quality standards and provide identical brilliance and sparkle to the world's leading brand of crystals.
How do I register an account on your website? ▾
You can create a Customer Account on our website at any time. When you register an account, you will automatically be enrolled into our Loyalty Rewards Program, where you automatically earn reward points for every purchase.
Can I order samples of your crystals? ▾
Yes, you certainly can! We operate a sample service for all of our crystals. This provides you with a more affordable way to check a type of crystal, the size and / or colour, before ordering in bulk.
When ordering a sample you can select the crystal brand, type of crystal, size and / or colour. You can select as few or as many samples as required.
How do I get an invoice for my order? ▾
When an order is placed via our online shop, you can see your historical orders by logging into your account. From here you can select orders and download a PDF invoice.
Please contact our customer service team if further assistance is required.
How do I earn and spend my loyalty reward points? ▾
The Serinity Crystals Rewards Program is available to everyone who registers an account on the our online shop. Our rewards program can easily be accessed by clicking on the 'Rewards' icon found in the bottom left corner the homepage.
You can find more information on the Serinity Crystals Loyalty Rewards page.
How do I contact customer service? ▾
The Serinity Crystals office is open Monday to Friday, from 9am to 3pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, telephone or live chat, full contact details can be found on our Contact Us page.
Our Serinity AI assistant will help you via Live Chat. If you prefer to speak to a human its best to email or call our customer service team.
Returns & Refunds
Can I return a product I purchased from you? ▾
We want you to be 100% satisfied with your order. If you have ordered something that is not suitable you can return it to us as long as certain conditions are met. Further details and the returns process can be found on our Returns Policy page.
Can I exchange a product I purchased by mistake? ▾
Unfortunately we are unable to exchange products that have been purchase in error. However, if you completed your purchase less than 30 days ago, you may be able to return the products to us for a refund. Further details and the returns process can be found on our Returns Policy page.
Product Information
What is the difference between Crystal and Crystal AB? ▾
Crystal Colour
When a colour has no effect in or on it, it is the standard version of that colour. Classic ‘Crystal’ (Foiled) is where the glass is completely colourless, and you can see straight through to the silver foiling on the back. The foil is reflective like the back of a mirror and helps the multi-faceted laser-cut glass sparkle to its fullest potential. If a crystal is a colour from the standard range this means the glass itself is coloured and the silver foiling on the back is there to both enhance the boldness of the colour and prevent it from being see through and therefore affected by what ever colour is behind it.
Crystal AB Colour
‘AB’ is short for ‘Aurora Borealis’, also known as the Northern Lights. This spectacular natural phenomenon is mimicked by this crystal effect, which has an iridescent coating that covers the top of the crystal, making it shimmer like the rainbow. The AB effect can look different depending on the brand, Serinity AB shimmers predominantly in hues of pink with subtler notes of blue. When this effect is applied over the top of a coloured crystal, for example ‘Light Siam’, you can still see the red underneath but there is a noticeable pink and blue shine to it as it hits the light.
You can find a detailed description of all the Crystal colour effects in our Handy Guide To Crystal Colour Effects blog post.
What is the difference between Hotfix and Non Hotfix flat back crystals? ▾
Hotfix Flat Back Crystals
Hotfix crystals have a flat reverse side that has been pre-coated with a heat-sensitive glue and they can be applied onto fabrics and materials using an iron (steam turned off) or a hotfix applicator. Hotfix Flatbacks are perfect for adding durable sparkle for segments such as bridal, dance, fashion, film and theatre.
Non Hotfix Flat Back Crystals
Non hotfix crystals can easily be applied to most surfaces by hand, using one or two component glues which are most suitable for the surface, use and project. Non Hotfix Flatbacks are perfect for adding sparkle for segments such as accessories, crafting, dance, embellishment, fashion, film, nails and theatre.
Can I use your crystals for body, nail and teeth art? ▾
Body and Nail Art
Yes, you can use any of our brands of crystals for body and nail art as long as a suitable and safe glue is used to adhere the crystals to skin and nails. For Nails we recommend avoiding the use of crystals with a metallic coating such as Crystal Aurum, Crystal Rose Gold and Crystal Capri Gold. Metallic coatings have a weakness with abrasion, meaning that the surface coating can wear off quickly and the crystals will turn black.
Teeth Art
With regards to Tooth gems, you can use any of our brands of crystals for teeth art as long as a suitable and safe glue is used to adhere the crystals to teeth. IMPORTANT NOTE: we are unable to provide any guarantee with regards to the integrity of the crystals used for this type of application. This is because there are many acidic foods and liquids, and third party substances such as alcohol and drugs that can enter the mouth that may impact the integrity of the crystal i.e. damage to the surface or colour of the crystal, or the crystal may separate away from the foiling on the back of the crystal.
Do you have a size chart? ▾
Choosing the perfect size has never been easier with our comprehensive online Size Chart, created to help you select the ideal beads and crystals from our range. At Serinity Crystals, we understand that precision matters. Whether you’re designing or embellishing our size chart ensure you can shop with confidence and achieve a flawless fit every time.
Do you have colour guides / charts? ▾
Experience the true brilliance of crystals with our range of official physical colour charts from Swarovski, Serinity, and Preciosa. Organised by product category, these professionally presented charts feature genuine crystals in every available colour, finish, and effect — allowing you to appreciate their sparkle and depth in real life.
Ideal for designers, jewellers, and creative professionals, physical colour charts provide an invaluable reference tool, helping you select and match crystals with complete confidence under different lighting conditions. Discover the perfect hue, compare finishes, and bring your designs to life with the world’s leading crystal brands.
Alternatively, you can explore our digital colour guides, which are free to view and download directly from our website.
Can you help with bead sizes and bails for pendants? ▾
Explore our comprehensive Thread Hole Size Charts for our beads, pearls, and pendants. This valuable resource provides detailed information on hole diameters, helping you choose the correct thread, wire, or cord for your designs. An essential guide for crafters and jewellery makers, these charts make it easy to plan your projects with precision and ensure a perfect fit when working with crystals of any shape or size.